Question 1

What products can I buy at Kruta Para?

Accepted Answer

Kruta Para offers women’s, men’s, and unisex footwear, including sneakers, boots, sandals, and seasonal styles. The catalogue features popular brands, new arrivals, and sale items.

Question 2

How do I choose the right shoe size online?

Accepted Answer

Each product page includes a size guide. Measure your foot length and compare it with the size chart for the selected model. If you are choosing between two sizes, contact the Kruta Para team before placing your order.

Question 3

How do I place an order on Kruta Para?

Accepted Answer

Choose a product and size, add it to your cart, enter your contact and delivery details, then confirm the order. You will receive electronic confirmation after placing it.

Question 4

How is footwear delivered in Ukraine?

Accepted Answer

Kruta Para orders are shipped by Nova Poshta to a branch, parcel locker, or your specified address by courier. Dispatch takes 2–5 days, while average delivery within Ukraine takes 1–5 days. More detailed information about delivery conditions can be found here

Question 5

How much does delivery cost?

Accepted Answer

Delivery is charged according to Nova Poshta rates. Free delivery within Ukraine is available for fully prepaid orders from UAH 5,000. For cash-on-delivery orders, Nova Poshta charges UAH 20 plus 2% of the order amount.

Question 6

Can I pay in instalments?

Accepted Answer

Yes. Orders from UAH 1,000 can be paid in 3 or 6 instalments with PrivatBank’s “Payment in Instalments” or monobank’s “Purchase in Instalments.” A bank card with an available instalment limit is required. More details about instalment payments are here.

Question 7

Can I return or exchange footwear?

Accepted Answer

Unused products of proper quality can be returned or exchanged within 14 calendar days of purchase, provided their original appearance, packaging, labels, and full set are preserved. Online orders may be returned through Nova Poshta.

Question 8

How do I return an item that does not fit?

Accepted Answer

Complete the return application, pack the item in its original packaging with all labels, and send it using Nova Poshta’s Easy Return service or another agreed method. Contact the Kruta Para manager for return details.

Question 9

What should I do if I find a defect in my footwear?

Accepted Answer

If you discover a manufacturing defect during the warranty period, contact the store and provide photos and a description of the issue. Depending on the case and Ukrainian law, the product may be repaired, replaced, discounted, or refunded.

Question 10

What warranty is provided for footwear?

Accepted Answer

Adult and children’s footwear has a 30-day warranty period; active recreation footwear has a 60-day warranty period. For seasonal footwear, the warranty period starts from the beginning of the applicable season or from the sale date.

Question 11

How should I care for my footwear?

Accepted Answer

Clean your footwear after wearing, dry it at room temperature away from radiators and direct sunlight, and use care products appropriate for the material. Suede, nubuck, leather, textile, and patent leather require different care.

Question 12

Should I inspect my order when receiving it?

Accepted Answer

Yes. Inspect the parcel and the product at the Nova Poshta branch before accepting it. If the package or item was damaged during transit, report this to the delivery service representative.