Exchange and Return | Kruta Para

Basic Terms

• within 14 calendar days from the date of purchase

• the product must be without signs of use, in original packaging, with preserved tags and labels

• online orders can be returned through Nova Poshta

Return of Products Purchased on the Website

1

Come to Nova Poshta branch with the product you want to return

2

Fill out and sign the "Product Return Application" that will be provided to you upon your request

3

Complete the return

4

Refund for orders paid through "Installment Payment" service from PrivatBank and "Buy in Parts" from monobank is made exclusively to the client's IBAN within 1-3 banking days.

Return of Orders Received Through Nova Poshta

To return a product delivered by Nova Poshta service, you need to:

1

Make sure the product has not been used, product appearance and labels are preserved

2

Print, fill out and sign the "Product Return Application"*

3

Pack the product in original packaging in full set (products that come in a set are returned together) and place the return application on top of the product in the package

4

Use the "Easy Return" service

5

Send the product(s) by delivery service and pay for delivery yourself if necessary. However, if the product arrived with defects — we pay for delivery.

6

Wait for refund for the order, which is processed within 5 days from the date of application submission (refund of funds paid for delivery is not processed)

Return Address:

This is the address from which the product was sent to the buyer.

Can be clarified with the manager: viber|telegram +38(096)889-03-64

Party paying for services: sender (exception – defective product or return through "Easy Return" in Nova Poshta app)

Product value assessment equals the value of the product being returned

IMPORTANT:

when filling out the application, please verify the accuracy of the specified data (full name, phone number, address, passport data, card number and return address). Otherwise, this may complicate the refund procedure and increase the time for its completion.

Return of products purchased online and paid through "Installment Payment" service from PrivatBank or "Buy in Parts" from monobank can be made through Nova Poshta.

Products That Cannot Be Returned

Unfortunately, we cannot accept returns in the following cases:

• More than 14 days have passed since receiving the product

• In the absence of a filled "Product Return Application"

• In case of incomplete return set: absence of packaging in which the product was delivered, labels, tags, etc.

• If products have been used

Return of Defective Products

If a product was purchased through Kruta Para website with a defect or a defect was discovered during use, the product can be returned in the following ways:

1.1. In case of detection of defects within the established warranty period, the consumer, in the manner and within the terms established by law, has the right to:

• proportional price reduction

• free elimination of product defects

• compensation for costs of eliminating product defects

1.2. In case of detection of significant defects within the established warranty period:

• termination of the contract and return of the amount paid for the product

• demand replacement of the product with the same or similar one, from those available from the seller (manufacturer)

2. Through Nova Poshta Carrier

Before returning, you need to send an email to yevchevamaria@ukr.net with detailed information:

• photos of the defect

• description of the defect

• whether the product was used

Only after this your request will be considered and a response will be provided to the email.