Warranty policy
According to Section I, Article 1 of the Law of Ukraine "On Consumer Rights Protection":
Warranty period— is the period during which the manufacturer (seller) undertakes to carry out free repair or replacement of the relevant product in connection with its introduction into circulation.
In case of detection of defects during the established warranty period, the manufacturer (seller) acts in accordance with Section II, Article 8 of the Law of Ukraine "On Consumer Rights Protection".
In case of expiration of the warranty period, appeals regarding defects are not considered.
Beginning of warranty period
The countdown of the warranty period of wearing (operation) begins from the day of sale of the goods or the beginning of the season (for seasonal goods):
Footwear:
Warranty periods for footwear
Adult footwear:
30 days
from the day of sale through the internet network or from the beginning of the season
Children's footwear:
30 days
from the day of sale through the internet network or from the beginning of the season
Active recreation footwear:
60 days
from the day of sale through the internet network or from the beginning of the season
Home and travel footwear:
30 days
from the day of sale through the internet network
Warranty periods for leather goods
List of hidden defects of footwear of production nature that may be detected during the warranty period of operation
Leather footwear:
On the upper of footwear:
paint peeling; through cracks; rupture of thread seams; rupture of upper parts along the edge and stitches connecting parts; through cuts that arose in the production process; lacing cord slipping; upper parts cutting by stitches; stain appearance except for stains that arose as a result of chemical substances getting on footwear or improper operation (in excessively humid environment); cracks of lacquer film of natural and synthetic leathers.
On the sole of footwear:
sole breakage, warping, detachment; welt detachment; heel ungluing; heel breakage, detachment, loosening (except mechanical damage); heel tip loosening due to bushing damage, except for bushing damage due to replacement with inappropriate design heel tip.
Internal footwear parts:
insole breakage, warping, destruction; lining wear; lining or underlining detachment or rupture; rough wrinkles on lining in ball, heel and toe parts; shank (arch support) breakage; lining color instability to dry and wet friction or flesh side of unlined footwear; heel and toe settling and deformation, except for defects that arose as a result of external mechanical damage or improper operation (in excessively humid environment, etc.).
Rubber footwear:
Internal footwear parts:
lining detachment from rubber upper; lining color mismatch with insole; lining or insole rupture; lining, insole wear; rubber detachment from textile heel of galoshes.
On upper and sole of footwear:
water permeability; sulfur stain appearance; side inclusion fallout from rubber; sole, welt detachment; rubber facing parts delamination; thread seam rupture in footwear with textile upper; rubber upper detachment; cracks that contribute to footwear water permeability.
List of leather footwear defects detected due to consumer operation condition violations
Mechanical damage (burns, cuts, abrasions, punctures); deformation due to improper wearing, drying, as well as chemical and other substances action; repair, except for heel tip replacement and preventive sole attachment.
Footwear operation rules
Footwear is a complex product manufactured using high-tech processes and many materials that may react differently to operation conditions and footwear care. This necessitates consumer information about wearing and care rules for footwear.
Footwear operation procedure
After each wearing, put footwear in order. Clean it from dust and dirt, in case of grease contamination use 1-2% soap solution by applying to footwear with a sponge. This will extend its service life.
Dry wet footwear at room temperature without using heating and heating appliances, heat sources, avoiding direct sunlight and using internal inserts-frames to preserve shape.
Put on only unlaced (unfastened) footwear, use shoehorns - this will help prevent heel seam rupture and preserve footwear shape.
Do not remove footwear unlaced and stepping on heel - this will prevent sole detachment. Do not wear footwear with natural leather sole, as well as with textile upper in rainy weather. Such footwear wetting is not a reason for complaint.
Do not wear footwear on high or thin heels on gravel, crushed stone, cobblestone, as this may lead to footwear damage or injury. Fashion footwear is intended for wearing on even, hard surfaces.
Wearing this footwear in snowy weather may lead to salt and other chemicals settling on its surface, used by utility services to accelerate snow melting. Footwear stains arising from this should not be grounds for manufacturer complaints.
Handle decorative footwear hardware carefully.
Do not overtighten laces on ankle joint to prevent leather and fastening rupture.
HOW TO PROPERLY CHOOSE FOOTWEAR AND CARE FOR IT
How to properly choose footwear
When buying footwear, pay great attention to proper selection of necessary footwear size because in case of footwear and foot size mismatch, problems may arise: on one hand, improper selection threatens foot health, and on the other - this may cause footwear deformation, seam rupture, crack and crease appearance.
When choosing, pay attention to footwear purpose (work, leisure, fashion, everyday, sports, etc.). Heel shape and height should correspond to consumer stature.
First wear footwear briefly so it can adapt to foot shape. For work, wear comfortable, durable footwear on heels 30-40 mm high, considering age. Fashion footwear is intended for short-term wearing for outings; sports footwear - for sports activities.
How to properly care for footwear
Leather footwear
After removing footwear, clean it from dust and dirt with a brush or soft cloth. For footwear to maintain good appearance, not let moisture through and not lose shape for a long time, use quality special footwear care products (cream, dressing, polish, etc.).
Patent leather footwear
This footwear requires special care as it does not tolerate temperatures below zero. Put on footwear 10 minutes before going out to prevent frost damage. Foot heat transfers to footwear, thanks to which it will cool slowly, not immediately. This can prevent crack formation. It is not recommended to wear such footwear at temperatures below -5°C.
After removing footwear, clean it from dust and dirt with a damp soft cloth, then wipe footwear with a dry cloth moistened with vaseline, castor or linseed oil. Wipe patent parts, then quickly rub them with flannel cloth.
Footwear with suede and velour upper
When footwear gets dirty, remove dirt with a special brush or sponge (if necessary, dry footwear naturally), treat footwear with special suede and nubuck cleaning agent. Do not rub footwear surface hard as external fibers may be damaged and material will lose its properties.
Before applying agents, study manufacturer recommendations regarding its operation.
Footwear from artificial materials
Attractive because it maintains pleasant appearance for a long time and is easy to clean. Closed footwear is suitable for wearing in cold and rainy weather.
To clean from dust and dirt after removing footwear, wash with room temperature water and rub to shine with dry soft cloth.
However, it should be considered that artificial leather footwear is less comfortable and hygienic and only special artificial leather is used for it.
Textile footwear
First of all, before starting to care for textile footwear, you need to know what material it is made of. If footwear is made of artificial materials, it can simply be wiped with a damp cloth. But if footwear is made of natural materials such as cotton or linen, certain care rules must be followed:
do not use aggressive detergents that may damage textile
do not dry textile footwear in direct sun or near heat source
if footwear gets dirty, it needs to be hand washed in cool water with mild detergent
after washing, footwear needs to be dried at room temperature
if footwear is very dirty, it's better to contact professionals
Also pay attention to whether there is a mark that manufacturer allows machine washing and in what mode.